Seller / data controller details
- Brand
- METİNALİ
- Company type
- Limited company
- Registered company name
- BAMS TEKSTİL GIDA OTOMOTİV VE İNŞAAT SANAYİ TİCARET LİMİTED ŞİRKETİ
- Address
- ATATÜRK MAH. ALEMDAĞ CAD. MODA NAME NO: 86 İÇ KAPI NO: 1 ÜMRANİYE / İSTANBUL
- Phone
- +90 532 769 31 49
- Tax office / number
- Ümraniye / 1400934204
- MERSİS number
- 0140093420400001
1. Preparing the order
Standard in-stock orders with payment confirmed before 15:00 are dispatched the same day, except Sundays and public holidays.
Orders are not dispatched on Sundays.
Delivery usually takes 1–3 business days after dispatch. This estimate may vary with the delivery address and the carrier's operating conditions.
Delays in bank payment confirmation may change the estimated delivery date. Delivery dates for made-to-order items are agreed separately with the customer.
2. Shipping charges and areas
No shipping fee on orders over TRY 3,000
Delivery regions, accepted payment methods and any shipping restrictions are clearly shown before ordering. No undisclosed additional delivery fee is charged.
3. Delivery time
Orders are delivered within the promised period, which by law cannot exceed 30 days except for personalised products. If delivery is not made within that period, the consumer may terminate the contract and collected amounts are refunded within the statutory period.
4. Tracking and delivery
Tracking information is provided through the account, email or another suitable channel when available. The customer is responsible for entering accurate address and contact details. The carrier's delivery record does not remove statutory rights.
5. Damaged or incomplete parcels
If a parcel is visibly damaged, inspect it with the courier and obtain a report where possible. The absence of a report does not automatically remove statutory rights concerning defective goods. Promptly reporting missing, incorrect or damaged deliveries with photos and the order number helps resolve the issue.
6. Loss, impossibility and stock
Except when the customer chooses a different carrier, the seller is responsible for loss and damage until delivery. If performance becomes impossible, the customer is notified within three days and collected amounts refunded within the statutory period. Lack of stock alone does not constitute legal impossibility.